Terms of service

Terms of Service

Last updated: October 7, 2026

Welcome to NARQEN LLC.

These Terms of Service govern your access to and use of narqena.com, including purchases of digital products, downloadable content, website features, and related services.

By accessing our website, placing an order, purchasing a digital product, or downloading our content, you agree to these Terms.

1. Company Information

NARQEN LLC
EIN: 98-1976475
8206 Louisiana Blvd NE Ste A 9326
Albuquerque, NM 87113
United States

Email: contact@narqena.com
Website: narqena.com

2. Our Products

NARQEN LLC provides digital educational content relating to coin collecting for beginners.

Our products may include:

  • Coin-collecting guides

  • Collection-planning guides

  • Coin-identification guides

  • Coin-care guides

  • Coin-storage guides

  • Cataloguing guides

  • Collection planners

  • Identification worksheets

  • Collection records

  • Downloadable PDF ebooks

  • Digital collections and bundles

3. Acceptance of Terms

By using our website or purchasing a product, you confirm that:

  • You have read and understood these Terms.

  • You agree to comply with these Terms.

  • You have the legal capacity to enter into a binding agreement.

  • Information supplied during checkout is accurate and complete.

4. Digital Products

Our products are digital unless expressly stated otherwise.

Digital products may be delivered through:

  • Email

  • Download links

  • Checkout confirmation

  • Customer account access

  • Secure digital delivery pages

  • Other electronic delivery methods

No printed books, coins, holders, albums, storage supplies, magnifiers, or other physical collecting equipment are included unless expressly stated otherwise.

5. Orders

We reserve the right to reject, review, or cancel an order where reasonably necessary because of:

  • Suspected fraud

  • Unauthorized payment

  • Duplicate transactions

  • Technical errors

  • Pricing errors

  • Incorrect information

  • Abuse of our services

  • Violation of these Terms

Where appropriate, payments for cancelled orders that have not been supplied will be refunded.

6. Pricing and Payments

Prices are displayed in the currency shown during checkout.

Payment must generally be successfully completed before digital access is provided.

Payments may be processed by third-party payment providers.

7. Taxes

Applicable taxes may be calculated and collected where required.

8. Digital Delivery

Digital products are generally made available immediately or shortly after successful payment once the relevant digital-delivery system has been activated.

Customers are responsible for providing a valid email address and maintaining a compatible device and suitable PDF-reading software.

For delivery problems, contact:

contact@narqena.com

9. License to Use Our Products

Purchasing a NARQEN LLC digital product grants you a limited, personal, non-exclusive, non-transferable license to use the product for your own personal educational and hobby purposes.

Customers may print selected worksheets, collection records, planners, or reference pages for their own personal use where appropriate.

Purchasing a product does not transfer intellectual-property ownership.

Without written authorization, you may not:

  • Resell our ebooks.

  • Redistribute purchased files.

  • Share download links publicly.

  • Upload our products to file-sharing websites.

  • Republish substantial portions.

  • Sell modified copies.

  • Claim our instructional content as your own.

  • Repackage our guides for commercial sale.

  • Create competing digital products substantially derived from our original materials.

10. Customer Collections

Customers remain the owners of their own coins, collection records, photographs, catalogues, and independently created collection systems.

Using our guides does not transfer ownership of customer property or original customer-created records to NARQEN LLC.

Our proprietary instructional materials, layouts, worksheets, graphics, and educational content remain protected.

11. Intellectual Property

Content owned by or licensed to NARQEN LLC may include:

  • Ebooks

  • Written materials

  • Identification worksheets

  • Collection planners

  • Cataloguing templates

  • Reference layouts

  • Illustrations

  • Graphics

  • Designs

  • Branding

  • Logos

  • Product names

  • Website content

All applicable intellectual-property rights are reserved.

12. Refunds

Refunds and payment-related matters are governed by our separate Refund Policy.

Nothing in these Terms restricts mandatory consumer rights that cannot legally be excluded.

13. Educational Purpose

Our products provide introductory educational information concerning coin collecting.

They do not constitute:

  • Professional numismatic appraisal

  • Professional grading

  • Coin authentication

  • Financial advice

  • Investment advice

  • Brokerage services

  • Auction services

  • Guaranteed valuation information

14. Coin Identification

Our guides may help customers observe features such as:

  • Dates

  • Mint marks

  • Designs

  • Lettering

  • Edges

  • Denominations

  • Visible physical characteristics

These methods are educational and do not certify identity or authenticity.

15. Authentication

NARQEN LLC does not authenticate coins.

A coin appearing similar to a reference example does not necessarily establish that it is genuine.

Where authenticity or significant value matters, appropriate specialist assessment may be advisable.

16. Coin Grading

Coin grading can be subjective and may vary depending on standards, specialists, and grading services.

Our educational content does not provide an official grade or replace professional grading.

17. Coin Values

Any value-related examples or discussions are educational only unless expressly stated otherwise.

Coin prices may change due to:

  • Market demand

  • Condition

  • Rarity

  • Authenticity

  • Grade

  • Date

  • Mint mark

  • Provenance

  • Economic conditions

NARQEN LLC does not guarantee current or future values.

18. Investment Disclaimer

Coin collecting involves financial decisions, but our products are designed primarily as hobby education.

Nothing on our website or in our products should be interpreted as:

  • A recommendation to purchase a specific coin.

  • A recommendation to sell a specific coin.

  • An investment recommendation.

  • A prediction of future value.

  • A guarantee of profit.

Customers remain responsible for their own purchasing and selling decisions.

19. Cleaning and Care

Improper cleaning may damage a collectible coin or reduce its value.

Customers should exercise caution before polishing, cleaning, chemically treating, or otherwise altering collectible coins.

Where contamination, corrosion, unusual material, or significant value is involved, appropriate specialist advice may be advisable.

20. Storage and Handling

Customers remain responsible for choosing suitable storage and handling methods for their own collections.

Third-party holders, albums, capsules, and storage materials vary in quality and suitability.

21. Purchasing Coins

Customers remain responsible for evaluating:

  • Sellers

  • Dealers

  • Auction platforms

  • Product descriptions

  • Authenticity claims

  • Returns policies

  • Prices

  • Payment methods

  • Shipping

  • Insurance

NARQEN LLC does not act as a coin dealer or intermediary unless expressly stated otherwise.

22. No Guarantee of Results

NARQEN LLC does not guarantee:

  • Identification of every coin.

  • Discovery of rare coins.

  • Discovery of valuable coins.

  • A particular coin grade.

  • Authentication.

  • Investment returns.

  • Profitable resale.

  • Professional numismatic expertise.

Individual circumstances vary.

23. Third-Party Products and Services

Our guides may refer generally to:

  • Coin dealers

  • Auction platforms

  • Grading services

  • Reference catalogues

  • Coin holders

  • Albums

  • Storage products

  • Retailers

  • Websites

NARQEN LLC does not control these third parties and cannot guarantee their availability, prices, quality, grading decisions, authenticity assessments, policies, or continued operation.

24. Website Availability

We aim to maintain reliable access to our website and digital-delivery systems.

Temporary interruptions may occur because of:

  • Maintenance

  • Hosting problems

  • Technical issues

  • Software updates

  • Security incidents

  • Third-party outages

  • Events outside our reasonable control

25. Prohibited Uses

You may not use our website or products to:

  • Violate applicable law.

  • Commit fraud.

  • Infringe intellectual-property rights.

  • Distribute malicious software.

  • Attempt unauthorized access.

  • Interfere with website security.

  • Scrape protected content without authorization.

  • Impersonate another person.

  • Submit intentionally false information.

  • Abuse payment or refund systems.

  • Resell or redistribute our products without authorization.

26. Reviews and Customer Content

If you voluntarily submit a review, photograph, coin image, collection record, testimonial, comment, or other content, you confirm that:

  • You have the right to submit it.

  • It does not infringe another person's rights.

  • It is not intentionally misleading.

  • It does not contain unlawful material.

Where you authorize publication, you grant us a non-exclusive right to display and use the submitted content for reasonable business and promotional purposes, subject to applicable privacy requirements.

27. Privacy

Our collection and use of personal information is described in our Privacy Policy.

28. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and digital products are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • Every coin can be identified using our guides.

  • Every identification will be conclusive.

  • Every third-party reference will remain current.

  • Every collecting method will suit every customer.

  • Third-party products or services will remain available.

  • Our website will always operate without interruption.

  • Every digital file will work with every possible device or application.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

29. Limitation of Liability

To the fullest extent permitted by applicable law, NARQEN LLC will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of our website or educational materials.

Customers remain responsible for purchasing, selling, handling, cleaning, storing, grading, or seeking authentication of their own coins.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

30. Fraud Prevention

We may use reasonable measures to detect and prevent fraud, including:

  • Transaction review

  • Payment verification

  • Temporary delivery delays

  • Cancellation of suspicious transactions

  • Reasonable verification requests

31. Changes to Products

We may update, revise, redesign, or improve our digital products from time to time.

Reasonable updates do not necessarily constitute a defect.

32. Governing Law

These Terms and disputes relating to NARQEN LLC or our services will be governed by the laws applicable in the State of New Mexico, United States, without regard to conflict-of-law principles, except where mandatory consumer-protection requirements provide otherwise.

33. Dispute Resolution

If you experience a problem with a purchase or our services, we encourage you to contact us first:

contact@narqena.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Nothing in this section prevents a customer from exercising rights or remedies available under applicable law.

34. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect where permitted by law.

35. Entire Agreement

These Terms, together with our:

  • Refund Policy

  • Privacy Policy

  • Shipping Policy

  • Other policies expressly incorporated by reference

form the agreement governing use of our website and purchases.

36. Contact Information

NARQEN LLC
8206 Louisiana Blvd NE Ste A 9326
Albuquerque, NM 87113
United States

EIN: 98-1976475
Email: contact@narqena.com
Website: narqena.com