Privacy policy

Privacy Policy

Last updated: October 7, 2026

At NARQEN LLC, we respect your privacy and are committed to protecting personal information provided when you visit our website, purchase our digital products, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how long it may be retained, and the privacy choices that may be available to you.

1. Company Information

NARQEN LLC
EIN: 98-1976475
8206 Louisiana Blvd NE Ste A 9326
Albuquerque, NM 87113
United States

Email: contact@narqena.com
Website: narqena.com

2. Information We Collect

Depending on how you interact with our website, we may collect:

  • Full name

  • Email address

  • Billing address

  • Order information

  • Products purchased

  • Payment status

  • Customer-support communications

  • Account information where applicable

  • Marketing preferences

  • Information voluntarily submitted through forms

3. Payment Information

Payments may be processed by third-party payment providers.

NARQEN LLC does not generally receive or store complete payment card numbers or card security codes.

We may receive limited payment-related information including:

  • Transaction identifiers

  • Payment status

  • Payment method type

  • Billing information

  • Limited card information

  • Refund information

4. Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, analytics tools, pixels, log files, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic location

  • Pages visited

  • Products viewed

  • Links clicked

  • Shopping-cart activity

  • Checkout activity

  • Referring website

  • Date and time of visits

  • Technical identifiers

5. How We Use Personal Information

We may use personal information to:

  • Process purchases

  • Deliver digital products

  • Send download links

  • Confirm transactions

  • Process refunds

  • Respond to customer enquiries

  • Provide technical support

  • Detect and prevent fraud

  • Maintain website security

  • Improve our products

  • Analyze website performance

  • Understand customer interactions

  • Send transactional communications

  • Send marketing communications where permitted

  • Maintain business and accounting records

  • Comply with applicable legal obligations

  • Enforce our policies

6. Transactional Communications

We may send communications relating to:

  • Order confirmations

  • Payments

  • Digital delivery

  • Download links

  • Refunds

  • Customer support

  • Important information concerning a purchase

These communications are separate from promotional marketing communications.

7. Marketing Communications

Where permitted, we may send communications concerning:

  • New coin-collecting guides

  • Coin-identification resources

  • Collection-planning resources

  • Coin-care resources

  • Cataloguing guides

  • New digital collections

  • Offers and promotions

  • Company news

Customers may unsubscribe from promotional communications using the unsubscribe option included in the relevant message.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

  • Website functionality

  • Shopping-cart operation

  • Checkout

  • Security

  • Remembering preferences

  • Analytics

  • Advertising measurement

  • Fraud prevention

  • Website optimization

Depending on applicable requirements, customers may be able to accept, reject, or manage certain cookies.

9. Sharing Personal Information

We may share personal information where reasonably necessary with:

  • Ecommerce platform providers

  • Payment processors

  • Hosting providers

  • Digital-delivery providers

  • Analytics providers

  • Email providers

  • Advertising providers

  • Fraud-prevention providers

  • Customer-support providers

  • Accounting professionals

  • Legal advisers

  • Authorities where legally required

10. Advertising and Analytics

Third-party analytics or advertising services may collect information through cookies, pixels, device identifiers, browser information, and similar technologies.

Where required, available privacy choices will be provided.

11. Sale or Sharing of Personal Information

NARQEN LLC does not sell customers' personal information in exchange for direct monetary payment.

Certain advertising or analytics activities may nevertheless fall within broader legal definitions of sale, sharing, or similar disclosure.

Where applicable, required privacy choices will be respected.

12. Customer Support Information

If you contact us, we may collect information contained in your communication, including:

  • Name

  • Email address

  • Order information

  • Description of the issue

  • Screenshots

  • Other information voluntarily provided

Please avoid submitting unnecessary sensitive personal information.

13. Coin Photographs and Collection Information

Customers are not required to submit photographs of coins or information about their collection in order to purchase our products.

If you voluntarily provide such information when contacting customer support, it will be used only as reasonably necessary to respond to your enquiry unless another use is separately authorized.

14. Protecting Private Collection Information

If you submit photographs or records relating to your coin collection, consider removing or obscuring unnecessary private information, including:

  • Home addresses

  • Storage locations

  • Security information

  • Financial documents

  • Account information

  • Identification documents

  • Other sensitive details

15. Ownership of Customer Content

Submitting photographs, cataloguing records, or other original collection materials does not transfer ownership of that material to NARQEN LLC.

Any separate use for promotional purposes would require appropriate authorization.

16. Information About Other People

If submitted content contains information about another identifiable person, you are responsible for ensuring you have an appropriate basis to share that information.

17. Business Transfers

Personal information may be transferred as part of a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction.

18. Legal Disclosures

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful requests

  • Prevent fraud

  • Investigate unauthorized transactions

  • Protect our website

  • Protect customers

  • Enforce our agreements

  • Protect legal rights, property, or safety

19. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Order management

  • Customer support

  • Accounting

  • Fraud prevention

  • Security

  • Legal compliance

  • Dispute resolution

When information is no longer required, it may be deleted, anonymized, or securely disposed of.

20. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

21. International Processing

Our website and service providers may operate from different locations.

Personal information may therefore be processed or stored outside the location where the customer lives.

Where required, reasonable safeguards will be used.

22. Your Privacy Rights

Depending on applicable law, you may have rights including:

  • Access to personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • Restriction of certain processing

  • Objection to certain processing

  • Withdrawal of consent

  • Marketing opt-out

  • Data portability

  • Information regarding certain disclosures

  • Certain advertising or tracking choices

23. Privacy Requests

Privacy-related requests may be sent to:

contact@narqena.com

We may need to verify your identity before completing certain requests.

24. Third-Party Links and Services

Our website or guides may refer to:

  • Coin dealers

  • Grading services

  • Auction platforms

  • Collecting-supply retailers

  • Reference websites

  • Other third-party services

Those third parties operate under their own privacy policies.

NARQEN LLC does not control how independent third parties process information provided directly to them.

25. Children's Privacy

Our store and digital guides are primarily intended for adults and customers legally capable of making purchases.

We do not knowingly seek to collect personal information from children who are not legally permitted to provide such information independently.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, technology, business practices, or legal requirements.

The current version will display its latest revision date.

27. Contact Us

NARQEN LLC
8206 Louisiana Blvd NE Ste A 9326
Albuquerque, NM 87113
United States

EIN: 98-1976475
Email: contact@narqena.com
Website: narqena.com

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.