Refund policy

Refund Policy

Last updated: October 7, 2026

At NARQEN LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell downloadable digital educational guides designed to help beginners learn about coin collecting, identification habits, collection planning, care, storage, and cataloguing.

Because our products are delivered electronically and may be accessed immediately or shortly after purchase, different refund conditions apply compared with physical products.

1. Company Information

NARQEN LLC
EIN: 98-1976475
8206 Louisiana Blvd NE Ste A 9326
Albuquerque, NM 87113
United States

Email: contact@narqena.com
Website: narqena.com

2. Products Covered

This Refund Policy applies to digital products sold through narqena.com, including:

  • Beginner coin-collecting guides

  • Coin-identification guides

  • Coin-care guides

  • Coin-storage guides

  • Collection-planning resources

  • Coin-cataloguing guides

  • Collection planners

  • Identification worksheets

  • Collection records

  • Downloadable PDF ebooks

  • Digital collections and bundles

  • Related educational digital content

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately or shortly after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, those rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

  • You were charged more than once for the same purchase.

  • You received a different digital product from the one purchased.

  • The digital file is corrupted or cannot be opened.

  • The download or access link does not work.

  • You did not receive access after successful payment.

  • A technical problem on our side prevents access.

  • You were charged an incorrect amount.

  • A transaction was made without your authorization.

  • You purchased the wrong guide and have not yet accessed or downloaded it.

  • A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

  • You simply change your mind after purchasing.

  • You no longer want or need the guide.

  • You have already accessed or downloaded the digital content.

  • You purchased the wrong guide despite clear product information.

  • You did not read the product description before purchasing.

  • You expected physical coins, holders, albums, storage materials, printed books, or equipment.

  • You do not personally like the editorial style, examples, worksheets, or teaching approach.

  • A coin turns out to be worth less than expected.

  • You do not find a rare or valuable coin.

  • You decide not to continue with the hobby.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

  • Send a new download link.

  • Resend the purchased guide.

  • Provide a replacement file.

  • Correct an access issue.

  • Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer-service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@narqena.com

Where available, include:

  • Your full name

  • Email address used for the purchase

  • Order number

  • Product purchased

  • Purchase date

  • Brief description of the issue

  • Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once NARQEN LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational Purpose

Our guides provide general educational information relating to coin collecting as a hobby.

They do not constitute:

  • Professional coin appraisal

  • Professional grading

  • Authentication services

  • Numismatic certification

  • Investment advice

  • Financial advice

  • Guaranteed valuation information

  • Guaranteed identification

16. Coin Values

Coin values may change and can depend on numerous factors, including:

  • Condition

  • Authenticity

  • Rarity

  • Demand

  • Market conditions

  • Date

  • Mint mark

  • Provenance

  • Grading standards

NARQEN LLC does not guarantee the current or future value of any coin.

17. Authentication and Identification

Our guides introduce observation and reference habits for beginners.

They do not certify that a coin is genuine, counterfeit, altered, rare, or correctly graded.

Where authenticity, rarity, or significant value is important, customers should consider appropriate specialist assessment.

18. Coin Care

Improper cleaning or handling may damage collectible coins or reduce their value.

Customers should avoid assuming that every coin should be cleaned, polished, or treated.

Where a coin may be valuable, unusual, contaminated, or historically significant, suitable specialist advice may be appropriate.

19. No Guarantee of Financial Results

Purchasing or using our guides does not guarantee:

  • Finding rare coins.

  • Finding valuable coins.

  • Increasing the value of a collection.

  • Investment returns.

  • Profitable resale.

  • Accurate future market predictions.

  • Professional collecting expertise.

20. Third-Party Services

Our guides may refer generally to:

  • Coin dealers

  • Auction platforms

  • Grading services

  • Coin holders

  • Albums

  • Catalogues

  • Reference websites

  • Collecting supplies

NARQEN LLC does not control these third parties and cannot guarantee their availability, prices, accuracy, grading decisions, authenticity determinations, policies, or continued operation.

21. Fraud and Abuse

NARQEN LLC may refuse a refund request where there is reasonable evidence of:

  • Fraud

  • False information

  • Intentional abuse of this Policy

  • Repeated misuse of refund requests

  • Unauthorized redistribution

  • Attempts to obtain digital products without legitimate payment

Each request will be evaluated individually and subject to applicable law.

22. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

23. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or legal requirements.

The current version will display its latest revision date.

24. Contact Us

NARQEN LLC
8206 Louisiana Blvd NE Ste A 9326
Albuquerque, NM 87113
United States

EIN: 98-1976475
Email: contact@narqena.com
Website: narqena.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.