Contact information

Contact Information

Last updated: October 7, 2026

If you have questions about your order, digital products, payments, refunds, downloads, access issues, or our website, you can contact NARQEN LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
General enquiries

please contact us at:

contact@narqena.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The name of the product purchased
A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Product-Related Questions

Our customer support can assist with questions relating to:

Accessing purchased guides
Downloading digital files
Understanding product contents
Technical access issues
General questions about our coin-collecting educational resources

Customer support does not provide professional appraisal, authentication, grading, investment advice, brokerage, or coin-dealer services.

Coin Identification Questions

Our guides are designed to help beginners develop observation and reference habits.

They may discuss features such as:

Dates
Mint marks
Designs
Lettering
Edges
Denominations
Visible characteristics

However, NARQEN LLC does not certify the identity or authenticity of a particular coin.

For coins of potentially significant value or uncertain authenticity, appropriate specialist assessment may be advisable.

Coin Value and Investment Questions

Our products are educational hobby resources.

We do not provide:

Individual coin valuations
Current professional appraisals
Investment recommendations
Predictions of future coin prices
Guaranteed resale values
Financial advice

Coin values may vary according to condition, rarity, authenticity, grade, market demand, and other factors.

Coin Care Questions

Improper cleaning may damage collectible coins or affect their value.

Customers should exercise caution before cleaning, polishing, chemically treating, or otherwise altering a collectible coin.

Where a coin may be valuable, historically significant, unusual, or affected by contamination, appropriate specialist advice may be advisable.

Collection Photographs and Privacy

Customers are not required to send photographs of coins or collections to receive general customer support.

If you voluntarily submit photographs or collection records, provide only what is reasonably necessary and avoid including:

Home addresses
Storage locations
Security information
Financial information
Other sensitive personal details

Customer-submitted information will be handled in accordance with our Privacy Policy.

Business and Legal Enquiries

For business enquiries, legal notices, or other correspondence, please use:

NARQEN LLC
8206 Louisiana Blvd NE Ste A 9326
Albuquerque, NM 87113
United States

Email: contact@narqena.com

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.